About vitalCX
Bringing organization to health organizations
VitalCX is the first Healthcare Experience Platform (HXP). It is an AI-powered, human-supervised system bringing visibility, coordination, and accountability to every interaction, turning operational reliability into better experiences for everyone. Because coordinated care at scale is vital.
By pairing human expertise with purposeful innovation, we design solutions that are thoughtful, effective, and built for real-world care.
Our Mission & Vision
Healthcare has a workflow problem.
VitalCX is here to fix it.
Our Mission
Our mission is to eliminate administrative friction throughout healthcare. Because when friction is removed, positive operational and financial experiences are built, for all—patients, providers, employees, and payers.
At VitalCX, we aim to be the world’s most trusted Healthcare Experience Platform, making the operation layer feel manageable for everyone.
Our Vision
To become the world's most trusted Healthcare Experience Platform—the operating layer that makes healthcare feel manageable for everyone it touches.
Trust is the word that matters. In healthcare, trust is not a marketing sentiment—it is the whole product. Our vision is not to be the biggest vendor or the loudest disruptor. It is to be the name a health system reaches for when the stakes are highest and the margin for error is zero, because we have earned it in ten thousand small interactions before they ever needed us to.
Founded in 2015, VitalCX is the only global Healthcare Experience Platform. What began as an operational service for hospitals, health systems, clinics, and revenue cycle companies, grew into a new category altogether—a full-service, human-supervised workflow platform that healthcare has been missing all along.
Our Beliefs & Culture
It’s vital to us to help patients feel good about their healthcare—a simple idea that drives everything we do. This principle helps shape how we work, how we grow, and how we show up every day. We make taking care of patients our business.
We Believe
Who we serve
Our Partners
VitalCX partners with healthcare systems, clinics, and multi-specialty organizations to support both patients and the teams who serve them.
Healthcare Systems
Supporting large, complex organizations by managing high-volume access, care coordination, and service operations at scale.
Healthcare Clinics
Helping clinics streamline access, scheduling, and patient communications so care teams can stay focused on quality care.
Multi-Specialty Organizations
Managing the operational complexity of referrals, records, and patient interactions across specialties.
Press & Media
Stay in the know on vital resources
Stay informed on Platform Intelligence, Data Management, Patient Access, and Healthcare Clinics and Systems here
Leadership
Meet the VitalCX Team
Decades of leadership, driving success
Founder & CEO
Steve Shefveland
A seasoned leader with 34 years in sales and operations, specializing in contact center outsourcing, and innovative revenue strategies.
Chief Operating Officer
Adrian Reynoso
Specializing in financial, healthcare, and telephony support, with technical expertise.
Director of Growth & Strategic Partnerships
Sandra Perez
Builds executive-level client relationships and strategic partnerships, connecting healthcare organizations with solutions that expand access and improve patient experience.
Technology & Development Coordinator
Andres Ruiz
Bridges business, operations, and engineering, driving Grace's AI voice platform, EHR and telephony integrations, and technical delivery for every client deployment.
Fractional CISO
Oliver Degnan
Leads security strategy, HIPAA readiness, and risk governance, ensuring patient data stays protected across every VitalCX system and integration.