Mary’s Center serves a large, diverse, multilingual population across multiple departments. At that scale, even small changes in abandonment, service level or scheduling accuracy can affect thousands of patients. The organization needed a reliable model to keep appointments moving across medical, dental and behavioral health while maintaining accuracy and access.

VitalCX supports scheduling across medical, dental and behavioral health, with additional support for outbound confirmation calls, eligibility verification and no-show follow-ups. GraceAI supports scheduling logic and outreach, while dashboard visibility keeps service level, abandonment and error rate clear in real time. Experience Partners manage the daily work, helping ensure patients are scheduled accurately and supported across the access journey.

Mary’s Center sustains 10,600 appointments per month at a 92.67% service level. The organization also maintains a 1.36% abandonment rate and a 0.6% scheduling error rate, helping patients access care across departments with greater consistency and reliability. With VitalCX, Mary’s Center can support high-volume access without losing sight of accuracy, service or patient experience.